Paid Service Terms
These Paid Service Terms ("Paid Terms") supplement the Terms of Service and govern all financial transactions and credit purchases on The Story Maker platform. In the event of a conflict between these Paid Terms and the general Terms of Service, these Paid Terms shall prevail for payment-related matters.
No subscriptions: The Story Maker sells one-time, non-renewing credit packs — there is no recurring billing, no auto-renewal, and nothing to cancel. You buy credits when you need them and they remain valid for 365 days.
1.0 Credit Packs
1.1 Available Packs
The Service offers the following one-time credit packs:
- Free — 5,000 credits granted on signup (365-day validity), up to 3 projects. No cost.
- Starter — 5,000 credits, 365-day validity.
- Growth — 16,500 credits (15,000 + 10% bonus), 365-day validity.
- Scale — 51,750 credits (45,000 + 15% bonus), 365-day validity.
- Pro — 1,20,000 credits (1,00,000 + 20% bonus), 365-day validity.
- Production House Workspace / Enterprise — Custom credit pool, dedicated support, and team management features. Available on request.
1.2 Pack Pricing & Custom Amounts
Current prices, bonus percentages, and a custom credit top-up option (starting at 5,000 credits) are shown on the Pricing pageand may be updated from time to time. Changing prices does not affect credit packs you've already purchased.
2.0 Billing & Payment
2.1 Payment Processing
All payments are processed securely through Razorpay, a PCI-DSS Level 1 compliant payment processor. We do not store your full credit card or bank details on our servers. Payment instruments are tokenized and stored by Razorpay.
2.2 Currency & Pricing
Prices are displayed in your local currency and processed securely through Razorpay. Applicable taxes may be added at checkout depending on your country of residence. We reserve the right to adjust pricing with 30 days' notice.
2.3 Failed Payments
If a payment fails or is not completed at checkout, no credits are granted and no charge is made. You can simply retry the purchase at any time — there is no retry schedule or account downgrade involved, since credit packs are one-time purchases, not a recurring plan.
3.0 Credits as Virtual Items
3.1 Definition
Credits are Virtual Items within the Service. They are a unit of account used to access AI-powered features and do not constitute currency, property, or a stored value instrument. Credits have no cash value and cannot be exchanged, transferred, or redeemed for real money, goods, or services outside the Service.
3.2 Types of Credits
| Credit Type | Source | Validity | Refundable |
|---|---|---|---|
| Signup Credits | Granted at registration | 365 days | No |
| Purchased Credits | Direct purchase of a credit pack | 365 days from purchase | 14-day cooling-off (unused only) |
| Bonus Credits | Referral, promo, or campaign rewards | 365 days from issuance | No |
3.3 Consumption Order
Credits are consumed in the following priority order (first-expiring-first-out):
- Bonus Credits (earliest expiry first)
- Signup Credits
- Purchased Credits (earliest batch first)
4.0 Refunds
Unused Purchased Credits may be refunded within a 14-day cooling-off window of purchase; Signup and Bonus Credits carry no monetary value and are never refundable. Full eligibility rules, how to request a refund, and processing timelines are covered in the Refund Policy.
5.0 Price Changes
We may modify pricing for credit packs from time to time, with at least 30 days' noticefor material changes. Price changes only affect future purchases — credit packs you've already bought keep the terms and validity they had at time of purchase.
6.0 Taxes
You are responsible for any taxes, duties, or levies applicable to your purchase based on your location. Where required by law, we collect and remit applicable GST/VAT. Tax invoices are available in your account billing history.
7.0 Contact for Billing Issues
- Email: contact@thestorymaker.app
- Razorpay Transaction Issues: Contact Razorpay support directly for payment processing errors