Refund Policy

The Story Maker is operated by Yvion Space, the contracting party for every purchase. This Refund & Cancellation Policy explains when purchased credits are eligible for a refund and how refund requests are reviewed and processed. It supplements the Paid Service Terms, which governs all payment-related matters.

1.0   General Policy

Payments made to The Story Maker are generally non-refundable, except as described below or where required by applicable law. Because AI generation draws on real-time, metered third-party compute, refunds are limited to unused purchased credits and are reviewed manually rather than issued automatically.

This is separate from failed generations: credits for a failed or interrupted generation are returned to your balance automatically (see Credit Policy §4.1) — that is not a money refund, and does not need a request under this policy.

2.0   Cancellation — Digital Credit Packs, No Subscriptions

The Story Maker sells digital credits in one-time, non-renewing credit packs. There is no subscription, no recurring billing and no auto-renewal, so there is nothing to cancel: you are charged only when you buy a pack, and never again unless you choose to buy another. Credits are delivered to your account balance as soon as payment is confirmed and are valid for the period stated in the Credit Policy. Because credits are a digital service delivered immediately, a purchase cannot be cancelled once completed — refunds of unused credits are handled under the eligibility rules below.

3.0   Eligibility — 14-Day Cooling-Off Window

If you have not consumed any credits from a purchased batch, you may request a full refund within 14 calendar days of the purchase date. Once any credits from that batch have been used for a generation, feature unlock, or other credit-deducting operation, that batch is no longer eligible for a refund.

Not eligible for a refund at any time:

• Signup credits, referral bonus credits, and other promotional credits (no monetary value)
• Credits already consumed through any AI generation or feature usage
• Expired credit batches
• Credits forfeited due to account termination for cause

4.0   How to Request a Refund

Email support@thestorymaker.app, or use the contact form, with:

• The email address on your Story Maker account
• The transaction ID or invoice number from your payment receipt
• The reason for your request

5.0   Review & Processing

Refund requests are reviewed manually by our team. Since there is no automated refund pipeline, timelines are estimates, not guarantees:

• Initial review: typically within 2 business days of your request
• If approved: processed manually via Razorpay to your original payment method, typically within 5–10 business days
• Bank/provider posting: your bank or payment provider may take additional time to reflect the refund in your statement, outside our control
• Credits: the refunded credits are removed from your balance when the refund is processed, together with any bonus credits that purchase earned — first-purchase bonus, coupon bonus, rank rebate and, for a first purchase, referral bonuses. A partial refund removes the same share of the purchased credits and rank rebate
• Credit note: once the refund is processed we email you a GST credit note against your original tax invoice; it also appears in Credits → Purchase Logs

6.0   Unauthorized or Disputed Charges

If you believe a charge was made without your authorization, contact your bank or payment provider immediately to flag the transaction, then reach us via support@thestorymaker.app with the transaction details. We'll work with Razorpay to investigate.

7.0   Contact

• Email: support@thestorymaker.app
• Razorpay transaction issues: Contact Razorpay support directly for payment processing errors
• Operator: Yvion Space — full registered details on our contact page
• Disputes: governed by the Terms of Service §9, with jurisdiction in Hyderabad, Telangana, India